FAQs
What is Marykun?
Marykun is a jewelry gift brand specializing in meaningful necklaces paired with heartfelt message cards. Every piece is designed to celebrate love, connection, and special relationships—perfect for gifts to parents, children, partners, friends, and more.
Are your necklaces made to order?
Yes. Each necklace is carefully prepared, packaged, and quality-checked after you place your order. This ensures every gift arrives in perfect condition and carries the personal touch your recipient deserves.
What materials are your products made from?
We use high-quality materials such as:
- High-polish stainless steel
- 18K gold or silver plating
- Cubic zirconia stones
- Hypoallergenic & tarnish-resistant metals
Each product page includes detailed material information.
Do you offer personalized or custom jewelry?
Yes! Many pieces can be personalized with names, initials, birthstones, or engraved messages. If customization is available, you’ll see a personalization box on the product page.
Do your necklaces come with a message card?
Absolutely. Every Marykun necklace includes a thoughtfully written message card designed to express love, appreciation, and emotion—perfect for gifting.
How long does shipping take?
Shipping times may vary depending on your location:
Processing Time:
- 3–5 business days
Shipping Time:
- USA: 5–10 business days
- International: 7–15 business days
You will receive a tracking number once your order ships.
How can I track my order?
After your order is shipped, you’ll receive a tracking email. You can also track your package through our Order Tracking page using your order number and email address.
Do you ship internationally?
Yes, we ship worldwide.
Shipping times and fees may vary depending on the destination.
What should I do if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days with photos.
We will send a replacement or issue a refund depending on the situation.
Email support: marykunstore@gmail.com
What is your return & refund policy?
We accept returns or replacements for:
- Damaged products
- Incorrect items
- Manufacturing defects
Since our products are made to order, we do not accept returns for:
- Change of mind
- Wrong size/color/design chosen by the customer
- Personalized items (unless defective)
Please check our Return & Refund Policy page for full details.
Can I cancel my order?
You can cancel your order within 6 hours of purchase.
After the order enters production, cancellation is no longer possible.
